RETURN AND EXCHANGE
We have a 10 day return and exchange policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or exchange, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return or exchange will not be accepted.
You can always contact us for any return or exchange question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right immediately. Kindly do not use the item till the issue is resolved.
Exceptions / Non-returnable items
Certain types of items cannot be returned or exchanged like special orders , engraved and embossed items , personalized and made-to-order creations, rings with size adjusted , items with adjustments / changes made and items specially procured for you. Please get in touch with us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items and gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.